App permissions not granting access
Symptoms
- •App cannot access camera, location, or other permissions despite enabling
- •Issue present on Samsung Galaxy S21, S21+, S21 Ultra, and S21 FE model
- •Problem started recently or suddenly
- •Affects multiple functions or specific scenario
- •Occurs with and without Wi-Fi/Cellular enabled
Common Causes
- •Software bug or glitch in current Android version
- •Hardware malfunction specific to Samsung Galaxy S21, S21+, S21 Ultra, and S21 FE
- •Corrupted cache or temporary system files
- •Background processes consuming resources
- •Recent app installation or update causing conflict
- •Low available storage affecting system performance
Quick Fixes
Restart the App
- Close the problematic app completely
- Go to Settings → Apps
- Find and select the app
- Tap 'Force stop' then reopen
Check Internet Connection
- Ensure WiFi or mobile data is enabled
- Try opening a browser to verify connection
- If no internet, try other network troubleshooting
- Reopen the app
Update the App
- Go to Play Store and search for the app
- If update available, tap 'Update'
- Wait for installation
- Restart the app
Advanced Solutions
Clear App Cache
Time: 5-10 minutes
- Go to Settings → Apps
- Select the problematic app
- Tap 'Storage' → 'Clear cache'
- Reopen the app
Clear App Data
Time: 10-15 minutes
- Go to Settings → Apps
- Select the app
- Tap 'Storage' → 'Clear data'
- Note: This will reset app settings and sign you out
Uninstall and Reinstall App
Time: 15-20 minutes
- Go to Settings → Apps → [App name]
- Tap 'Uninstall' and confirm
- Go to Play Store and search for the app
- Tap 'Install' and wait for completion
Disable and Enable App
Time: 5 minutes
- Go to Settings → Apps
- Select the system app that's problematic
- Tap 'Disable' to disable it
- Then tap 'Enable' to re-enable it
Reset All App Preferences
Time: 10-15 minutes
- Go to Settings → General Management → Reset
- Select 'Reset app preferences'
- Confirm the action
- Device will reset app settings to default
FAQ
Why won't an app open?
The app may be frozen or outdated. Try force stopping it, clearing its cache, or updating it from the Play Store. If it still doesn't work, uninstall and reinstall.
How do I fix app crashes?
Clear the app's cache in Settings → Apps → [App] → Storage → Clear cache. If crashes continue, uninstall and reinstall the app from the Play Store.
What should I do if an app freezes?
Go to Settings → Apps, select the frozen app, and tap 'Force stop'. You can then restart the app. If freezing persists, try clearing the app's data.
How do I update apps?
Go to Play Store, tap your profile icon, select 'Manage apps and device', and tap 'Manage'. Select apps with available updates and tap 'Update all'.
Diagnostics & Troubleshooting
Before attempting fixes, identify the root cause of the issue:
- ✓Check if the issue occurs consistently or intermittently
- ✓Test if the issue persists after a soft restart
- ✓Note any error messages or notifications you see
- ✓Check your device storage and available memory
Prevention & Maintenance
Prevent similar issues in the future with these best practices:
- •Keep your Samsung Galaxy S20 software updated to the latest version
- •Regularly clear cache and unnecessary files to maintain storage space
- •Monitor device temperature and avoid prolonged use during charging
- •Install apps only from trusted sources like Google Play Store
- •Perform regular backups to prevent data loss
Cost & Timeline
Estimated Cost
- DIY Solution: Free - $50
- Professional Service: $80 - $200
- Warranty: May cover if eligible
Time Required
- Quick Fix: 5 - 15 minutes
- Advanced Solution: 30 - 60 min
- Professional: 1 - 3 days
Most issues can be resolved with quick fixes at no cost. Contact Samsung Support if issues persist beyond the advanced solutions.